In exchange for the fees you pay, we will provide cloud consulting and related professional services to you, so long as you abide by the terms and conditions set out on this page and in any other agreements related to the services we may provide. We will deliver the services according to the specifications listed in the service agreement or statement of work you execute during the engagement process.
These Terms govern your access to and use of our cloud services and form a legally binding agreement.
For clarity, the term “services” refers to the cloud consulting, migration, implementation, managed services, DevOps automation, custom software development, data analytics, AI integration, and other professional services we provide.
The terms “CloudExperts,” “we,” “us,” or “our” refer to CloudExperts Canada Inc., operating as CloudExperts Global.
These Terms should be read together with our Privacy Policy, which governs how we collect, use, and protect your personal information.
To provide cloud consulting services, you must grant us access to your existing systems, applications, and data.
By granting access, you allow us to review, analyze, and work with copies of your configurations and information within our secure environment.
By purchasing consulting services from us, you acknowledge that we may need to access your systems and data and grant us permission (a license) to review these materials and provide recommendations or implementations based on our analysis.
The client warrants that they have obtained all necessary rights, licenses, and permissions to grant this access.
You are responsible for providing all required access, information, and data needed for us to deliver our services effectively.
You must always maintain complete backups of your systems, databases, applications, and other critical assets so they can be restored in case of system failures, configuration issues, or data loss during migration or implementation.
When you engage our services, your personal information, including payment details, is transmitted using industry-standard encryption technologies designed to protect sensitive information.
We take privacy seriously and will not sell your personal information to third parties, except in the event of a company acquisition.
By using our services, you consent to our processing of personal data (including sensitive personal data) as described in our Privacy Policy.
Your information may be used for:
Service delivery
Improving our consulting methodologies
Customizing services for client engagements
Providing relevant information about our services and industry insights
Questions regarding our data practices can be directed to:
We make reasonable efforts to maintain secure copies of project documentation and configurations during service delivery.
However, security incidents can occur.
Clients are strongly encouraged to maintain their own comprehensive backups regularly.
CloudExperts is not responsible for damages to systems, applications, or data caused by infrastructure failures or issues within the client’s environment.
Clients must maintain up-to-date copies of systems and data in multiple locations to ensure availability and recovery if needed.
CloudExperts maintains high professional and ethical standards and will not provide services to clients engaged in unlawful or unethical activities, including:
Unauthorized system access attempts or penetration testing without authorization
Intellectual property infringement
Spam generation or unsolicited bulk communications
Violations of privacy or personal rights
Distribution of abusive, defamatory, or unlawful content
Hosting or distributing illegal content
Managing data unrelated to legitimate business operations
If prohibited activity is discovered during service delivery, appropriate law enforcement agencies may be notified and services may be terminated.
All services must be used for lawful business purposes.
The client agrees to indemnify and hold harmless CloudExperts from claims resulting from their use of our services.
Prohibited activities include:
Unauthorized software distribution
Pirated content
Fraudulent financial schemes
Unregulated investment platforms
Illegal drug sales
Automated traffic generation schemes
Hacker tools or illegal activity platforms
Email bombing or spam generation scripts
Cryptocurrency mining and game server hosting are generally outside the scope of our services due to resource requirements.
Engagements involving unlawful activities will be terminated immediately.
CloudExperts works with clients across industries that may require compliance with frameworks such as:
GDPR
HIPAA
PCI-DSS
SOX
We provide compliance assessments, security reviews, and remediation strategies.
Clients remain responsible for the legal interpretation and final implementation of compliance controls unless otherwise specified in writing.
CloudExperts maintains a zero-tolerance policy for spam.
Clients engaged in spam activities will have services suspended or terminated.
Activities promoted through spam may not be supported through our services.
If spam activity causes damage to CloudExperts’ reputation or systems, the client may be charged remediation costs including:
Email blacklist removal
Abuse report management
Reputation restoration efforts
Charges will be calculated based on current service rates.
Our services are defined by individual service agreements or statements of work.
They are intended for normal business consulting use.
Excessive demands outside agreed scope may result in:
Additional charges
Service modification
Service termination
Out-of-scope work will be billed based on our current rate card.
Service scope includes consulting areas, deliverables, and support defined in service agreements.
Clients must comply with all laws and regulations regarding their business operations and technology use.
Prohibited uses include:
Intellectual property infringement
Illegal activities
Export control violations
Misrepresentation of communications
If unlawful activity is discovered, CloudExperts may report it to law enforcement authorities.
If payment is not received within 30 days of invoice issuance:
Services may be suspended
Late fees may apply
If payment is made within 15 days after suspension, services will resume.
If payment is not received within 45 days, the service agreement may be terminated and CloudExperts retains ownership of all work product and deliverables created during the engagement.
Clients must maintain valid payment information at all times.
Because the cloud consulting industry evolves rapidly, these Terms may be updated.
Clients will receive 14 days’ notice of material changes via email or website notice.
Continued use of services constitutes acceptance of updated terms.
CloudExperts respects intellectual property rights.
Engagements with clients found violating intellectual property laws may be terminated.
Copyright infringement claims must include:
Signature of the rights holder
Description of the copyrighted work
Location of the infringing material
Contact information
Statement of good faith belief
Statement under penalty of perjury confirming accuracy
These procedures follow principles similar to the DMCA framework.
If CloudExperts is sued due to actions taken by the client during service engagement, the client agrees to indemnify and reimburse CloudExperts for:
Settlement costs
Legal judgments
Attorney’s fees
Related legal expenses.
Services are provided “as is” and “as available.”
CloudExperts disclaims all warranties including:
Merchantability
Fitness for a particular purpose
Non-infringement
We do not guarantee that services will be uninterrupted, secure, or error-free.
CloudExperts will not be liable for:
Indirect damages
Loss of profits
Loss of goodwill
Data loss
Consequential damages
Maximum liability will not exceed the amount paid for services during the six-month period preceding the dispute.
These Terms are governed by the laws of Canada and the Province of Quebec.
Before litigation, disputes must first go through mandatory mediation.
If mediation fails within 60 days, disputes must be brought before courts located in Quebec, Canada.
CloudExperts Canada Inc.
DBA CloudExperts Global
13375, rue Purcell
Pierrefonds, Quebec H8Z 3G6
Canada
Email: [email protected]
Phone: +1-514-261-4410
Website: https://cloudexpertsglobal.com
For inquiries: [email protected]
By engaging our services or using our website, you acknowledge that you have read, understood, and agreed to these Terms of Service.
Last Updated: July 31, 2025.